Privacy Policy
1. Introduction
At elmnook.com, we are committed to safeguarding the privacy and personal data of our users. This Privacy Policy outlines the principles and practices we uphold in processing personal information collected through our website and associated services. At the core of our operations is the belief that privacy is a right, not a privilege. We operate in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and strive to build a privacy-first user experience.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected by elmnook.com from users who interact with our platform across the European Union, United States, and globally. ELNook Inc., the entity owning and operating the elmnook.com website, acts as the Data Controller for any processing of personal information detailed herein. If you are located in a jurisdiction that provides enhanced privacy rights, such as the European Economic Area (EEA) or California, we will honor those rights accordingly.
3. Categories of Data Processed
We collect and process the following categories of personal data to deliver, improve, and secure our services:
– Usage Data:
This includes data about your interactions with elmnook.com, such as IP address, browser type and version, device identifiers, referring web pages, access times, and session durations.
– Account Data:
Personal information provided during registration or account creation, such as your full name, mailing address, email address, and telephone number.
– Profile Data:
Data generated or stored as part of your user profile including saved preferences, purchase history, behavior on the platform, and other personalization inputs.
– Communication Data:
Records of correspondence including support tickets, inquiry messages, call logs, chat transcripts, and related communication content.
– Technical Data:
Information collected from your device or browser, including operating system details, system configuration data, screen resolution, and installed plug-ins.
– Transaction Data:
Details of purchases, payment methods used, billing and shipping addresses, order confirmations, and transaction identifiers.
– Preference Data:
Information you provide relating to marketing consents, email subscriptions, interest categories, and product affinities.
4. Legal Bases for Processing
We process your personal data only when a lawful basis applies. The specific legal grounds include:
– Consent:
When you voluntarily provide data or opt into services such as newsletters or promotional communications.
– Contractual Necessity:
To fulfill obligations related to purchases or the terms of use for our services.
– Legitimate Interests:
To administer and improve our website, prevent fraud, conduct analytics, protect our legal rights, and provide personalized features—provided such interests are not overridden by your rights.
– Legal Obligations:
To comply with applicable laws, regulatory requests, audits, or enforceable governmental orders.
5. Your Rights
Under applicable law, you have the following data subject rights:
– Right of Access:
You may request confirmation and access to your personal data held by us.
– Right to Rectification:
If personal data is inaccurate or incomplete, you may request corrections.
– Right to Erasure:
You may ask us to delete your personal data, subject to certain legal exceptions.
– Right to Restrict Processing:
You may limit the processing of your data under defined circumstances.
– Right to Data Portability:
You may receive your data in a portable format and request its transmission to another controller.
These rights may be exercised by contacting us at [email protected]. We may request verification of identity before fulfilling any request.
6. Security Measures
We implement robust technical and organizational safeguards to protect personal data, including:
– SSL/TLS encryption across all data transmissions.
– Role-based access controls and audit logs.
– Periodic backups and secure data storage.
– Employee training on data protection and internal access policies.
7. International Transfers
We may transfer your data to jurisdictions outside your own, including to third-party service providers operating abroad. Whenever data is transferred internationally, we ensure appropriate safeguards are in place, such as:
– The use of Standard Contractual Clauses (SCCs) approved by the European Commission.
– Verification that third-country recipients uphold equivalent data protection standards.
8. Data Retention
We retain personal data only as long as necessary for its intended purpose, after which it is securely deleted or anonymized:
– Usage Data: retained for up to 12 months for analytics and security purposes.
– Account Data: retained for the duration of your account and up to 6 months following closure.
– Profile and Preference Data: retained for the duration of engagement or until consent is withdrawn.
– Communication and Support Data: stored for up to 24 months to support quality control and dispute resolution.
– Transaction Data: retained for 7 years to comply with accounting and taxation laws.
9. Cookie Policy
elmnook.com uses cookies and similar tracking technologies for various purposes:
– Essential Cookies:
Required for the basic functionality of the site—such as authentication and session management.
– Functional Cookies:
Enable user preferences and advanced features such as remembering login states or settings.
– Analytics Cookies:
Help us understand how users navigate and use our services. We use tools like Google Analytics with IP masking enabled.
– Performance Cookies:
Track website performance to optimize availability and user experience.
10. Cookie Management and Compliance
Upon your first visit to elmnook.com, you will be presented with a cookie banner to obtain your consent for non-essential cookies. You may manage your selections at any time through the cookie settings interface accessible on our website. Under GDPR and CCPA, you may opt out of data sharing and tracking technologies. For CCPA-specific opt-outs such as “Do Not Sell My Personal Information,” we honor requests initiated through supported browser signals and our own preferences panel.
11. Children’s Privacy
elmnook.com does not knowingly collect or process personal data from children under the age of 13. If you are a parent or guardian and believe that we may have inadvertently collected such information, please contact us at [email protected] so we may promptly delete the data.
12. Policy Updates and User Notifications
We reserve the right to update this Privacy Policy to reflect changes in legal obligations, business practices, or technology. Any material changes will be communicated through notices on elmnook.com or direct communication channels when appropriate. We encourage you to review this policy periodically to remain informed.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Website: https://elmnook.com
We take privacy seriously and are committed to investigating and resolving complaints in line with regulatory requirements.
This Privacy Policy affirms elmnook.com’s dedication to transparency, compliance, and user-first privacy protection. Please do not hesitate to reach out if you wish to exercise your rights or discuss our data protection practices.